Shipping policy

Shipping Policy

Thank you for shopping with Menfora. We aim to provide a smooth and reliable delivery experience for every order.

1. Shipping Coverage

We currently deliver orders across Pakistan.

Delivery availability may vary depending on the customer's location and the courier service available in that area.

2. Processing Time

Orders are normally processed within [1–2 business days] after the order is confirmed.

Orders placed on weekends or public holidays will be processed on the next business day.

Please note that orders may take additional time to process during sales, promotions, public holidays, or periods of unusually high order volume.

3. Delivery Time

Estimated delivery times are:

  • Major cities: [4-5 business days]

  • Other cities/areas: [3–7 business days]

  • Remote areas: [5–10 business days]

Delivery times are estimates and are not guaranteed. Delays may occur because of weather, courier issues, public holidays, incorrect address information, or other circumstances beyond our control.

4. Shipping Charges

Shipping charges are calculated and displayed at checkout.

Standard Shipping: Free

Shipping charges may vary depending on the order size, delivery location, or promotional offers.

5. Cash on Delivery

Cash on Delivery (COD) may be available for eligible locations in Pakistan.

If COD is selected, the customer must pay the full order amount directly to the courier upon delivery.

Menfora may contact customers by phone or message to confirm COD orders before dispatch.

6. Order Tracking

Once your order has been dispatched, we may provide you with a tracking number through [SMS/WhatsApp/Email].

You can use the tracking information provided by the courier to monitor your shipment.

Please allow up to 24–48 hours after dispatch for tracking information to become active.

7. Incorrect or Incomplete Address

Customers are responsible for providing accurate delivery information, including:

  • Full name

  • Complete address

  • City

  • Phone number

  • Postal code, where applicable

Menfora is not responsible for delays or failed deliveries caused by incorrect or incomplete information provided by the customer.

Additional delivery charges may apply if an order needs to be re-shipped because of incorrect information.

8. Failed Delivery

If the courier is unable to deliver an order because the customer is unavailable, unreachable, or refuses to receive the package, the order may be returned to Menfora.

For COD orders, repeated refusal or failure to receive orders may affect the availability of COD for future purchases.

9. Damaged Packages

If your package appears damaged when delivered, please contact us as soon as possible at [your email/WhatsApp number].

Where possible, take clear photographs or videos of the package and product before opening or immediately after receiving it. This may help us investigate the issue with the courier.

10. Lost or Delayed Shipments

If your order appears to be significantly delayed or lost during transportation, please contact us at [your email/WhatsApp number].

We will contact the relevant courier service and assist with the investigation.

11. Contact Us

If you have any questions about your order or shipping, please contact us:

Menfora
Email: menfora.store@gmail.com

Customer Support Hours: [Days and Hours]

We are happy to assist you with your order.

Menfora — Elevate Your Everyday.